Accessibility Policy

Integrated Accessibility Standards Policy

The following policy has been established by West Toronto Kia to govern the provision of services with Regulation 191/11, “Integrated Accessibility Standards” (” IAS”) under the Accessibility for Ontarians with Disabilities Act, 2005.

These standards are developed to break down barriers and increase accessibility for persons with disabilities in the areas of information, communications and employment.

Our Commitment

West Toronto Kia is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of persons with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility wherever possible and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act.

This policy will be implemented in accordance with the time frames established by the Regulation. This policy applies to all Ontario based staff that deal with members of the public or other third parties in Ontario on behalf of West Toronto Kia.

Multi- Year Accessibility Plan

West Toronto Kia will develop, maintain and document an Accessibility Plan outlining the company’s strategy to prevent and remove barriers from its workplace and to improve opportunities for persons with disabilities.

The Accessibility Plan will be reviewed and updated at least once every five years. Upon request, West Toronto Kia will provide a copy of the Accessibility Plan in an accessible format.

The following is a summary of the accessibility requirements under the IAS that apply or may apply in the future to West Toronto Kia and associated timelines for compliance under IAS, The summary is intended only as a guide to inform and assist West Toronto Kia in our accessibility compliance initiatives.

Training

West Toronto Kia will ensure that all employees will receive training on the requirements of the accessibility standards referred to in the IAS Regulation and provide training on the Ontario Human Rights Code as it pertains to persons with disabilities, to all employees of West Toronto Kia.

The training will be appropriate to the duties of the employees and will be provided as soon as practicable after staff or volunteers commence their duties and on an ongoing basis with respect to changes to this policy.

INFORMATION AND COMMUNICATION STANDARDS:

We will communicate with People in ways considering their disability.

We will train the staff to communicate with people with various kind of disabilities.

We will Train our employees to communicate with disability customers in a clear language speak clearly and slowly.

We will offer to communicate with our customers by email , if telephone communication is not suitable to their communication needs ASSISTIVE DEVICES:

We committed to service disability customers who use assistive devices to obtain , use or benefit from our goods and services . We will train our staff to get familiar with various assistive devices that may be used by customers with disabilities while accessing our goods and services.

Our Buildings are accessible to Wheel chairs.

USE OF SERVICE ANIMALS AND SUPPORT PERSONS:

West Toronto Kia will provide training to all employees required under the Customer Service Standard on how to safely and effectively execute alternative methods and support those using assistive devices. We are committed to welcome our disability customers with service animal in places where it is accessible to public and other 3rd parties. We also ensure our staff dealing with them in a professional and respectful way.

NOTICE OF TEMPORARY DISRUPTION

During a temporary disruption to the availability of West Toronto Kia facilities and/or services, we will notify our customers of the reason for the disruption and its anticipated duration. This notice will be placed in public places and service counters in our premises.

TRAINING OF STAFF:

West Toronto Kia will provide training to all employees who deal with the public or other third parties on their behalf, and all those who are involved in the development and approvals of customer service policies and procedures.

ACCESSIBLE FORMATS AND COMMUNICATION SUPPORTS:

Upon request, West Toronto Kia will provide, or will arrange for the provision of accessible formats and communication supports for persons with disabilities in a timely manner that takes into account the person’s accessibility needs due to disability and at a cost that is no more than the regular cost charged to other persons.

RECRUITMENT ASESSMENT AND SELECTION PROCESS:

West Toronto Kia will notify job applicants, when they are individually selected to participate further in an assessment or selection process that reasonable accommodations are available upon request in relation to the materials or processes to be used.

Develop and document individual accommodation plans for employees with disabilities.

Develop and document Return to Work Plans for employees whom have been absent from work due to a disability, and require accommodations that are reasonable to return to work.

Consider the accessibility needs of employees with disabilities, and any individual accommodation west Toronto Kia will take additional steps to ensure.

Feedback

West Toronto Kia will review and strive to ensure that its process for receiving and responding to feedback is accessible to persons with disabilities by providing, or arranging for the provision of, accessible formats and communications supports, upon request.

Accessible Formats and Communication Supports

Upon request, West Toronto Kia will provide, or will arrange for the provision of accessible formats and communication supports for persons with disabilities in a timely manner that takes into account the person’s accessibility needs due to disability and at a cost that is no more than the regular cost charged to other persons.

Recruitment

West Toronto Kia will notify its employees and the public about the availability of accommodation for applicants with disabilities in its recruitment process.

Recruitment, Assessment or Selection Process

West Toronto Kia will notify job applicants, when they are individually selected to participate further in an assessment or selection process that reasonable accommodations are available upon request in relation to the materials or processes to be used.

If a selected applicant requests an accommodation, West Toronto Kia will consult with the applicant and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability, whenever practicable and in compliance with applicable legislation.

The decision as to which accommodation is provided rests with the employer.

Notice to Successful Applicants

When making offers of employment, West Toronto Kia will notify the successful applicant of its policies for accommodating employees with disabilities.

Workplace Emergency Response Information

West Toronto Kia will provide individualized workplace emergency response information to employees who have a disability, if the disability is such that the individualized information is necessary, and if is aware of the need for accommodation due to the employee’s disability. West Toronto Kia will provide this information as soon as practicable after becoming aware of the need for accommodation.

Return to Work Process

West Toronto Kia maintains a documented return to work process for its employees who have been absent from work due to a disability and who require disability-related accommodations in order to return to work.

The return to work process outlines the steps West Toronto Kia will take to facilitate the return to work and will include documented individual accommodation plans as part of the process.

This return to work process will not replace or override any other return to work process created by or under any other statute (ie. the Workplace Safety Insurance Act, 1997 or Ontario Human Rights Act ).

Performance Management, Career Development and Advancement / Redeployment

West Toronto Kia will take into account the accessibility needs of employees with disabilities, as well as individual accommodation plans, when conducting performance management, providing career development and advancement to employees, or when redeploying employees.

Questions about this policy

This policy has been developed to break down barriers and increase accessibility for persons with disabilities in the areas of information and communications and employment. This policy, plan, statements and standards are subject to review and amendment. Appropriate individuals will be advised of such changes.

Feedback regarding the way West Toronto Kia provides goods and services to people with disabilities can be made by email, verbally or filling out the feedback form. All feedback will be directed to the Human Resources Manager.

In person at the dealership

By mail: West Toronto Kia , Attention Human Resources 2445 Saint Clair Avenue West, Toronto M6N1K9